Wrong Ring!

[kevinsbride2B]

So this thread has a happy part and a not so happy part...
The happy part: WE GOT OUR RINGS!!!!!!!!!!!!!!!! They arrived and we picked them up and that's awesome. MINE is freaking fabulous and I'm goignt o ahve to give it to my MOH so I can stop taking it out of the box and staring at it lol.
The NOT so happy part: The ring we picked out for Kevin and THOUGHT we ordered, isn't the ring that arrived!!!!!!!!!!!!!!:irked: I looked at it and Kevin looked at it and we told the girl that wasn't it. She said well that's what they had ordered. That's not the point, that's NOT what we wanted ordered!!! They were so "oh well" about it. It was all I could do to choke back tears and not crying right there in teh store. We ordered something for a reason, the reason of wanting that ring.
Kevin says it doesn't bother him that the ring he got was OK but I knwo he's disapointed. Especially with how perfect mine is.
I just feel bad. And even if we chose to do something about it now we've run out of time witht he wedding 27 days away to get it replaced.

[Goin2thechapel]

oh no that's terrible!! They should understand about customer satisfaction and do whatever it takes to make you happy. Maybe use this ring for the wedding than at a later date get the other one. I know it's not the same. But cheer up hun...where there's a will there's a way! :)

[hummingbird521]

I would demand the company you purchased the ring from immediatly send out what you had ordered. They would also pay for the postage and shipping for getting it as soon as humanly possible if it were me. There is NO reason I can see for them not doing this. Was the ring to be engraved? even so you could have it engraved later after the wedding. I would refuse to pay for it or demand my money back. then i would go purchase a cheap ring for the ceremony itself and order the one i wanted later if that would be my only option. that stinks for them to have done this.

[bichonlvr]

That stinks...but good you love yours!!!

What kind of metal is it????

If they are not willing to work with you...someone will..you still have time!

[ladymelissa]

Do you have any proof that it isn't the ring you ordered? Such as your copy of the order form or receipt. If that isn't the ring on your copies, you have every right to demand that they get the right one.

[StaceyMc]

Go back and DEMAND the ring that you wanted. Check the copies of your receipts and talk to the sales person that you spoke with before.

They are so "oh well" about it because they figure you have so few days left before your wedding, that you'll just take it and be quiet. Believe me, things can be done.

I had to be very harsh with Zales when my diamond fell out less than a week before the wedding, for the second time, in the second ring, in less than a year. We got Joe's money back (over a year later) and we went to a different store a purchased a new ring. It was horrible when it was happening and I think I scared the manager - she didn't say a word to us when we went in. I'm pretty sure that she knew that Bridezilla would come out and jump on her glass cases if she continued to push me. (I'm usually very laid back - Bridezilla didn't make very many appearances)

If there is any good time to be a Bridezilla (a mild one anyways), it's when someone is being "oh well" about their customer service/satisfaction.

[NicksBride]

OH MY GOODNESS!!! I would be livid. I would really go back and demand a new ring. That is just not OK. Do you have a receipt?

[shawnsgirl]

I have to agree with the other gals...I would be demanding for them to fix this!!

[SerendipityCrafts]

Can I ask why you even walked out of the store with it? If it was me and I hadn't ordered it, you wouldn't find me paying for it or leaving with it.

If they can't get you the one you wanted before your wedding and you need a "make do" ring, couldn't they supply you with a plain band until the one you ordered comes in?

BTW - anyone who is decent in photoshop can replace the "make do" band with the one he chose, in any hand shots, ring shots etc.

[frenchie]

I guess everyone already said what I wanted to - you should demand that they order your "real" ring and lend you a plain, temporary one for the wedding.

[tinkerjew]

You just aren't gettin' a break, huh Baby Girl? Everything will be okay in the end, I promise you. The ring will seem like such a minor detail later on down the line! *BIG HUGS!* But that ring sh!t... yeah, I know what you're going through. Not the exact same thing, but my engagement ring came out of the box with a knick and when I took it back, they were like, "I don't see it..." Grrrr!!!!

[Soon to be Mrs. Wodnick]

Like someone else said...a better store will help you out. I think after the ceremony, go back and return the ring. There is usually a 30 or 60 day policy where you can return.

I think you should let them know that due to the poor customer service, you are returning this mistake and going to a better store where customer service is important.

Best of luck with your wedding!

[SuperBride]

I am curious.. You said your ring is amazing!! I was not brought up her and I am confused about the engagement ring style. How big is a "respectful" diamond supposed to be??? At least one carat, less dependign of clarity and cut , or what??? Each person tells me something different. I just wanted to knwo what is it that american society finds acceptable. Thanks!