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View Full Version : Being Put on the Backburner --- AGAIN!


nenet509
06-28-2007, 05:48 PM
Ladies,
I don't know if you've ever experienced this, but the director for my venue has blown me off---again.
First of all, I think we all agree that if we decide to have a wedding at a venue, they should try and accommodate the couple as best as possible. The venue we signed our contract is actually a vineyard. Just a little while ago, I requested to speak to the director, and she responded that she wouldn't be in because she was in a meeting with 8 other wineries...she'd MAYBE call me tomorrow morning. This isn't the first time something like this happened tho.
A while back when my mom and I were scheduled to meet with her, the owner AND the chef about menus, we had planned for a Thursday evening, but we were told it had to be cancelled because the chef could not be located...So we re-scheduled for that following Sat. Even when we started scoping the place out in the beginning, I naturally had all types of questions, but I couldn't get a hold of the lady because she's busy, and she promised me that after she was done with the "big project" then she would have our full attention...but yet I still have to wait about 1.5 wks to hear back from her via email...sorta like I'm pushing her to get in contact with me....WTF?? Is this normal?
Anyway, how can a business treat a wedding, a couple, like as if they werent' important? I'm tired of getting told that they have much more important business with something else! I know that I'm not an important winery, but if they're offering their services for wedding receptions, then they should pay as much attention to us as they do anyone else who's paying them dollars like we are....or am I wrong? :bbcry:

TangoWedding
06-28-2007, 07:14 PM
Sounds like they need to hire someone just for wedding stuff. She's probably just way overbooked.

I'd totally expect better attention, though! Especially more than a week to return an email? Yikes.

My venue lady never answers the phone, but usually returns a call the next day. This is not a super busy place, though, so...

samantha01
06-29-2007, 10:11 AM
When is your wedding? I would give her time to get caught up and some other things out of the way before I stirred the pot too much. After that if the service remains the same, I would def. be expressing your disappointments. Sometimes the squeeky wheel gets the oil...hahah
If your wedding is close then I wouldn't get her too much leway.

nenet509
06-29-2007, 10:32 AM
It's about 3 1/2 months. BUT the contract that I signed with them says that if I wanted to cancel, I should cancel 90 days before the event in order to get my full money back. That's why i want to get everything decided on before the 90 days in case I do need to pull out.
Am I being a bridezilla?

shawnsgirl
06-29-2007, 10:42 AM
Well, it does sound like that have a lot of going on. It does worry me some that they can't seem to find staff and keep appointments. If they are like this now I would hate to see them closer to your wedding date when are making and confirming major decisions. If they continue to give you poor customer service and are taking an unacceptable amount of time with getting back to you I would be considering another option.

StaceyMc
06-29-2007, 11:58 AM
There is no way that I'd hire them as your venue if she can't return a phone call and at least let you know that she's super busy and will get back to you in a few days.

The first caterer we were going to hire pulled that. I sent menu choices to set up a tasting - no response. I sent an e-mail - no response. I faxed - no response. I called - someone answered the phone, but it was like talking to a rock. The owner's phone rang numerous times during a first meeting, so I know that he has it. About three weeks after my first contact - I got a response from him "I will call you no later than Monday." I'm still waiting.

Maybe, just maybe - this is happening now so you can find somewhere else and not deal with this right before your wedding.

Good luck.

Panthers Bride
06-29-2007, 12:12 PM
Ooops! Meant to say "ITA" the program filled the rest in by accident. :cloppy:

Shell Lady
07-01-2007, 05:16 PM
The number one priorty for this so-called event coordinator is to answer questions about the venue she or he is selling!!!!!!! This is the most important day of your life and anyone who represents a company selling a service or product to a bride should know what the priority is. I hate to tell you, but if she is treating you like this now, it is going to get worse and you will not be able to depend on her the day of the wedding. You might try talking to her supervisor. If you get the same attitude there, then go elsewhere no matter how beautiful the venue is. Are you allowed to bring in your own caterer? If you can afford to hire a wedding planner, even for a limited time - let he or she deal with woman!!

Good luck -
Donna Tortorice-Masse
beachweddingsbydonna.com

nenet509
07-02-2007, 11:03 AM
Thanks Donna. Unfortunately I cannot bring in my own caterer. We've begged, and tried loopholes, but alas, I will have to stick to their caterer.
I actually got through to her this weekend tho, so as of now, we're clear and in touch...
She just kinda freaks me out a little...hehe!

Shell Lady
07-02-2007, 04:25 PM
Happy to hear you were able to connect. She may do a turn around and be just fine. The last bit of advise (I know you aren't asking) but I am going to say to you, PLEASE make sure everything is spelled out in writing in your catering contract. Do not leave anything verbal. I know this from experience.
You will be glad you did - oh yeah - request a final meeting the week before your wedding to go over every detail one last time.

A Vineyard! What an absolutely gorgeous venue!!!!

Donna Tortorice-Masse
beachweddingsbydonna.com