I really can't stand...

[acidcookie]

...when I email a vendor (or any business) and ask a very specific question and get a response that doesn't even answer my question. I emailed a photographer about customizing their package to exclude the photo album, etc. and they just emailed back to say how much that package costs. Yeah, I got that, I'm asking how much it is if we exclude parts of the package ... and their website even proudly proclaims they'll customize. And it was a clear email too, with bullet points!

This isn't just a wedding-related thing, I feel totally snuffed when I take the time to email *anyone* with a question and they somehow respond without even answering. I articulated my email to you, can you please read what I asked? :notsure:

[acidcookie]

Alright, I'm over it. You can probably delete this thread :wub:

[gwenshack]

LOL -

I get annoyed by stuff like that all the time. ;)

[Ninedays9]

Ohh, I had that happen, too. I'd e-mail specific questions, and vendors would send back standard response e-mails that didn't address anything I asked. It's probably due to how many of them get a lot of e-mails a day from people that won't end up using them... I dunno, but I agree that it was annoying!

[Jacobs_Girl]

I get that alot too. Or when they answer the email and only reply to SOME of your questions, like the others are just going to magically disappear.

[brendalin]

I hate that too! I also hate it when I send people information at work and they ask me a question that is right in the e-mail!

[The Proper Wedding]

It happens to me all the time too...and not just with wedding stuff. I'll email online businesses that I want to order something from, say a Christmas present for someone, and I have a question about it, and I get unrelated responses that don't answer anything.

Someone mentioned answering some of the questions, but not all. My FMIL does that to me. I end up having to email her back and forth like 4 or 5 times, repeating the unanswered questions over and over again before she finally answers them all. I really hate when people do that!

I know the frustration!!

[ChristineLS]

I hate it too. It's almost like they are trying to assert their superiority by not acknowledging you.

[firespirit]

I hate it too. It's almost like they are trying to assert their superiority by not acknowledging you.

I get annoyed like the rest of you, however I think I see it in a different light than you do. I see it as, they are obviously too dense to read an email. HAHAHAHA.

[jennybaby]

UGH. I hate it, too! They have a website for a reason. You read over it and got the idea. You need specifics! It seems really unprofessional when they do that, but what are you going to do?

:bang_head:

[JoeS]

I hate that too, how rude of that vendor to ignore your email and just send a cookie cutter response. The overall goal of the experiential style of wedding photography is to create trust, to become a confidant on their wedding day. To get into their inner circle. To become part of their plans. To avoid being… just another vendor.

[WebLady]

I have gotten such responses from people before too; makes me wonder if they even really read the email :snide:

[OnceABride]

I hear you. That kind of stuff has happened to me too. You send a specific question and get back a generic answer. It happened with an item with a money-back guarantee. I asked a question - got some weird non-related answer and I ended up asking for a refund!

Hated to do that, but if a simple question can't be answered why the heck to they have email and customer service in the first place?
:frantic:

[weddingbutterfly]

customer service is just a front an image in some places. its really sad how bad some companies treat their customers. I love places that respond to me within a day. I know personally I try really hard to reply to all my emails within 24hrs. If I can get internet while I'm running errands I will send at least a line of hey I'm busy but I haven't forgotten you type of quick response.

[BCLPhotography]

Side note: I love it when people ask questions with bullet points, it makes inquiries SO much easier to answer CLEARLY :-)

[muguet]

I haven't had to experience that yet, but I'm sure I will! Well, at least not yet in relation to my upcoming wedding.;)

[muguet]

I do have to say that I get annoyed when vendors don't pay attention to what I'm asking them...maybe not exactly the same as getting a generic response, but one thing that annoyed me with a couple vendors is that they didn't even pay attention to the year. Yeah, I know this was before the date passed this year, but I wrote the year out, it was right there in front of them, why not read it? So they were immediately crossed off my list of potential vendors as a result.

[muguet]

Side note: I love it when people ask questions with bullet points, it makes inquiries SO much easier to answer CLEARLY :-)
The original poster stated that she even did this - she used bullet points.