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View Full Version : divo florist/ditzy mom.. THIS IS A MESS


EarlyBird
12-14-2008, 10:25 PM
So my mom is an airhead. i adore the women, but lets say i inherited my dads sense of organization and memory.. my father brother and i are used to her unorganized way of living, have been for years and we embrace it. when i got engaged almost 2 years ago, she vowed to be more organized, begging us to let her be fully involved in everything wedding. so it began, she was making the appointments talking to the vendors and doing wonderful.. i will admit, my father would go make copies of her 'files' (scrap pieces of paper thrown into a menilla envelope) and give them to me as well as keep a copy for himself. its not like we didnt have faith, but we have gone this route before, and god love her, she is just a mess. we shall call her a free spirit. last week she says " we have florist mock up on sat afternoon" i asked what time and she said "no set time, i told him i would call after work around 130pm" okee dokee.
sat came about, fh and i head down to dads to wait for my mom to get off of work. its 130pm and we are at my moms.. suddenly my dads phone rings.. he looks at me and walks away, phone in hand.. i hear "you tell her, im not" so she calls and proceeds to tell me that she messed up.. somehow she didnt realize the appt was FOR 130PM.. okay no problem mom,m we will head there now, its only 140.. she says no, the florist is mad, stark raving mad about it. so i tell her, when she gets home in 2 min we will call and offer to ppay for the mock up and see if he will help us out. I must admit, i yelled at her for a min. really upset she had screwed something up.. and when i got off the phone, poor dad and fh heard my bridezilla screaming, but when she got there, she had clearly been crying, so mortified to have messed up. i asked how it happened and she said "i dont know lil bit, i thought i wrote down CALL at 130.. must have been appt at 130, but i cant find that paper" so i asked her to call the florist back.. after ONE MINUTE on the phone my mom bawled.. was hysterical and put him on speaker..
this is how the convo went

mom: im so sorry, i went to a funeral right after work at 1pm and im just getting home, i really didnt even realize that the appointment was at 130 im so so sorry, listen, i will pay you the mock up fee, can we just head there now, it will take 10 minutes to get there, this means so much to my daughter, i really hate to upset her"
florist: You have no respect for me or my time or my profession, obviously, your daughter should have realized that about you and not let you make any appointments.
mom: Im so sorry, i really am, but if there is any way, id really appreciate it, we could be there in 10 minutes, we will give you cash
Florist: I dont think you understand, This is not a good fit, you cant buy me after you disrespected me so much!
mom; i would never do this intentionally, i apologize again, it wasnt disresepect.. it was just a lapse of the brain, im so so sorry. please dont punish my daughter b/c of my mistake
florist: Ya, i dont think this is going to work out, this whole thing.. you should find another florist. if you daughter wants to use me, thats fine, but i will not deal with you again.

wow~! okay, so she messed up, thats agreed, but did she DESERVE THTA???! i dont think so.. needless to say, i calmed down before i called him and then flipped out. told him i felt he was the most unprofessional man and that i would let my aunt (he is her florist for all of her charity events) know that she is no longer using him at my request due to HIS disrespect to my mother.

anyway, point is.. i have no florist AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

luckily, my dad called his close friend who is our band and he called his florist and told him the story.. i have a meeting with his florist who said "how terrible, i will match the price" --- i had priced out with him before and he was WAAAAY higher, but due to this recent problem, he understands i just need a florist!

Jettadear
12-14-2008, 11:56 PM
wow. very stressful day. I hope it all works out. Sounds like the guy has some mental issues. Sounds kind of like one of my bridesmaids mother. Anything alittle off and it is a personal attack not just a misunderstanding. Some people just float on their own boat.

caligal85
12-15-2008, 12:44 AM
Holy snap! Who peed in that florist's cheerios? I realize that your mother made a mistake but I don't think that person handled that situation in a professional manner at all. Glad that you have another florist and I'm sorry that this was stressful for you.

animal.crackers
12-15-2008, 01:18 AM
Wow, that is one seriously RUDE man. Your mom definitely did not deserve that. Be glad that you aren't working with such a flower-zilla anymore!

mitch
12-15-2008, 04:17 AM
Wow a Male Florist with PMS. :bbeek: Just as well i wasn't there. I would have shoved a Flower Wire up His Backside and shoved Him in a block of Oasis.

The way He spoke to Your Mum is totally unprofessional. Maybe it's a blessing in disguise that He flipped out on the mock up and not on the actual day.

Nice of the other Florist to match the price considering they were more expensive before. I bet you a Million Cyber Dollars the Flowers will be better with the new Florist.

Good Luck.

MOMOFBRIDE
12-15-2008, 07:19 AM
You are well rid of this florist and you can be happy that your Mom on this occasion made a wee tiny mistep and both of you discovered what a dud the florist is.

Mom said all the right things and it is not unheard of for people to be running late and to show up a few minutes after the designated time. Is it irrating to the company, yes, but sometimes that just the way business goes. For a business person to act like the event is all about them and to put the brakes on everything over being a few minutes late for an appointment is beyond the ridiculous.

Just imagine what you and Mom would have faced if his mock up didn't suit you and you nixed his creation! He probably would have had a total melt down. Obviously control issues are at hand and your'e well out of it.

candars
12-15-2008, 07:58 AM
I'm sorry! That sounds like a horrible man! What he said to your mother was way out of line. That man shouldn't even be in business! Do you know how many times I have been more than 20 minutes late when I have to be somewhere? Well, let's just say I am hardly ever on time and I have never had anybody treat me like that. Like some of the others have said, it is probably a blessing in disguise. Had you ended up with him, just imagine how hard he would have been to deal with! I hope that your mom didn't let him upset her too much. But, I am glad that everything is going to work out for you and that you have another florist taking his place! Good luck with everything! :)

ThePhotoBride
12-15-2008, 08:25 AM
What in the world? I can't believe he acted that way! I suspect his business won't last with that kind of "customer service."

Nekochanpurr
12-15-2008, 01:37 PM
Thats nuts!! O_O Good thing you found out he was a loon NOW though, instead of after you paid him..

NurseLau84
12-15-2008, 01:46 PM
Your mother is much nicer than I would have been. :)

wannabeNurse2
12-18-2008, 05:17 PM
Wow! I've heard of brides acting like that, but not vendors. That's insane! How hard would it of been for the florist to just let you see the mock up an hour later? Centerpieces last several days. I don't see why he couldn't just reschedule you. It sounds like you are better off without him. Personally I wouldn't want to work with someone who treated a family member that way over missing an appointment by a few minutes.

FutureMrsBurton
12-18-2008, 05:36 PM
WOW I agree with everyone else.......he is NUTS! It isn't like you FORGOT the appointment totally and called a day later! Even at that, he shouldn't be so unprofessional. He could think it in his head, but to talk like that to a customer is crazy! I am glad your dad's friend is going to help you out. My Mom started fuming when I told her to read this and she asked where does that girl live I will do her flowers for her LOL......My Mom by the way is too organized :) She just finished my bouquet today and my wedding isn't til Sept. Of course they are not real flowers LOL, but they look so real that I agreed to it. We were going to do real flowers, but we thought why add the last min stress. Well good luck! It will all work out!

Moon.Dust.
12-18-2008, 08:31 PM
what a jerk!!
It's a good thing you were able to get rid of him and not have to deal with someone like that on your bug day!

MrsDM
12-18-2008, 08:59 PM
Oh Vana, I am so sorry you had to deal with all of that. A person like that shouldn't be in a business that deals with people. He has some serious mental issues. At least you have some good people in your life that can help you out!

wannabeNurse2
12-19-2008, 11:33 AM
This florist needs to go back to Hollywood where premaddona (sp?) attitudes are ok.

SerendipityCrafts
12-19-2008, 12:55 PM
Who does he think he is - Picasso? Michael Angelo? Seriously - take a pill Mr. Mistakes happen (oh and don't forget - clients talk).

I don't care if your Mom did forget - she didn't deserve that kind of treatment. She didn't talk down to him or diss him in any way. That guy is just a totalass.

LovingLife
12-19-2008, 02:31 PM
I feel so bad for you and your poor mother. No one should ever be talked to like that, especially by someone you are going to pay hundreds of dollars too.

I agree about the blessing in disguise!

ChristineLS
12-19-2008, 05:34 PM
It seems that this person must not like having customers. Working in customer service means that you bend over backwards for the client, not them for you. Bad news spreads faster than good, and people will tell others about nice flowers AND kind clerks instead of "Well, the flowers were nice, but the guy is an a######." Even the most organized people make errors like your mother did, she did NOT deserve that treatment.

EarlyBird
12-20-2008, 09:12 PM
well as i mentioned in my last post, he is my aunt's florist AND i didnt know this, but her daughters. her daughter has flowers delivered once a month to her mom and her mil and she uses him. Yesterday i told her about this and she was like OH god vana, im so sorry.. and i found outt he minute i left she called him and said "whats up?? why would you treat ANYBODY this way?" he didnt really say anything except apologize to her and she left it very curtly at "i really have to think long and hard about if i will be using you again. i am throwing 2 of vana's showers and was telling her how i was getting floral arrangments and she told me what happened, and im appalled and embarressed that i recommended you"

caligal85
12-21-2008, 10:23 PM
well as i mentioned in my last post, he is my aunt's florist AND i didnt know this, but her daughters. her daughter has flowers delivered once a month to her mom and her mil and she uses him. Yesterday i told her about this and she was like OH god vana, im so sorry.. and i found outt he minute i left she called him and said "whats up?? why would you treat ANYBODY this way?" he didnt really say anything except apologize to her and she left it very curtly at "i really have to think long and hard about if i will be using you again. i am throwing 2 of vana's showers and was telling her how i was getting floral arrangments and she told me what happened, and im appalled and embarressed that i recommended you"

Good for your cousin. I would do the same thing in a heart beat. I hope he realizes his customer service skills need work and that it's not okay to PMS around customers. When I worked in event coordination, my boss always told us that the customer doesn't care if you're having a bad day. You have to choose your attitude and it has to be a good one no matter what.

bichonlvr
12-22-2008, 11:17 AM
WOW...you what ever happened to the customer is always right?!?!?! You would think in this economy she would do anything to keep business! It is not like you blew off the entire thing!

ikkin510
12-22-2008, 02:10 PM
Wow, that is just wrong. I can't believe the florist acted that way. Then he appoligizes to your cousin. Um, maybe he should be appoligizing to you and your mom for treating you that way.
I hope things work out with the other florist!