rainbowtreat
03-03-2006, 09:06 PM
OK I understand people dont always understand about bank policies and such. I have been yelled at and bitched to about many different things at many different times that I have no control over. ( I tell ya the tellers get paid the least and take the greif for everyting . )
Today I had had it. I had a customer knockign on my drive -up window to tell me the ATM kept his card "again". The glass is think and I can't talk or hear through it very well, especialy when a car or truck is running. I pointed to the drive-up tube so I could talk to him through the speaker. He said I want my card back. I try talking to him to figure out why the ATM kept his card. I asked if it was a new card and he had to put his pin on it. He siad I did I just forogt it. I told him he would have to sign a paper to get his card back. We have to log that it was taken in and returned. He was agravated and the second he walked into the lobby he was an :censored: to me. He started with how bad the customer service was here and how rediculous (sp?) this bank was. He was being so rude that I told him he didn't need to talk to me that way. He just Just give me my card back. All the time getting more and more rude and mean. I again told him he didn't need to talk to me that way and if he had a problem with the bank he could talk with the manager. AGain he was yelling at me to just giv ehim his card back. I aske dfor his ID and he threw it at me. I told him I needed his signature and at this time was so ticked that I tossed the pen his way. He made a scribble and threw the pen at me. He did not "sign" his name and not in the right place. I was very polite and said sir I need you to sign your name. " That is my signature look at the back of my card", I said I am looking at your license and I need you to sign that paper. Again he scribbled something and threw the pen at me again. By this time I had had enough. I tossed his license and ATM card back to him and he had the nerve to say to the customer service standing there , did you see what she did, the customer service in this place sucks. That CSR had had enough and tol dhim that was enough as he was still yelling as he walked out of the bank.
Now I was not hurt or upset I was P***ED. And when I get mad I cry. I was swearing I was so mad. I am glad there were no other customers int he labby at the time. We have workers in the bank remodleing the upstairs and one of them ( that we know very well, we cash his paychecks every week before this job even started ) said you should have said something to me I would come down. The CSR told him we dont need out construction workers beating up our customers.
I went to the restroom to calm down. As I came back the manager was talking to the others about what happened and asked if I was ok. I still was not. I went in her office to talk to her and she informed me that she will take care of this. She did call and left a message with the guys wife and she knows that he knows what he did and he wont return her call or exept her call. But my boss has said that she has no problem with tellign him to take his accounts out of this bank.
I am sorry, yes I have to be polite and listen the customers and such but this went way beyond what I have to take on the job. In the 3 years I have been there I have NEVER had some one make me feel this way. ( well not since my ex lol ). I can tell you right now I WILL NOT wait on this guy again. If he ever has the guts to walk in that bank again he better hope it is not for a very long time. It will be some time before I am over this. If he had been there another second I would have let him have it. I think I did very well with the situation. But I was ready to explode and tell him right where to go. Rather or not it cost me my job. But my boss was on my side.
OK sorry for the long vamp but I tell ya it was a day from Hell with this guy. And this was about 10 am. I had to work untill 4. He is not the first this week. I had another cusotmer earlier this week , one I can't stand anyway, putting down my boss becasue she smokes. He asked if I smoked ( none of his business ) I said yes. He started calling me disguting. More then once. I spoke to my boss for that one too and she hates him too and has no problem with telling him wear to go. She told me ( we know he will be back ) if he starts in again just to tell him I he can keep his anticts to himslef. If he keeps up then tell him he can take it up with her. And she said even after that if he still going on just to lock my drawer and walk away and go get her.
I am glad I have a boss who will take her employees side. I know there are some who wouldn't.
Again sorry but had to get it all out. It is still bugging me a little. The good thing was Nicholas showed up about 20 mins later with a Mountain Dew for me and to say hi on his way to work. He asked for a kiss so he could go and I told him I needed a hug too. So he wiat till I could get out from behind the line to see him. He is so sweet.
Today I had had it. I had a customer knockign on my drive -up window to tell me the ATM kept his card "again". The glass is think and I can't talk or hear through it very well, especialy when a car or truck is running. I pointed to the drive-up tube so I could talk to him through the speaker. He said I want my card back. I try talking to him to figure out why the ATM kept his card. I asked if it was a new card and he had to put his pin on it. He siad I did I just forogt it. I told him he would have to sign a paper to get his card back. We have to log that it was taken in and returned. He was agravated and the second he walked into the lobby he was an :censored: to me. He started with how bad the customer service was here and how rediculous (sp?) this bank was. He was being so rude that I told him he didn't need to talk to me that way. He just Just give me my card back. All the time getting more and more rude and mean. I again told him he didn't need to talk to me that way and if he had a problem with the bank he could talk with the manager. AGain he was yelling at me to just giv ehim his card back. I aske dfor his ID and he threw it at me. I told him I needed his signature and at this time was so ticked that I tossed the pen his way. He made a scribble and threw the pen at me. He did not "sign" his name and not in the right place. I was very polite and said sir I need you to sign your name. " That is my signature look at the back of my card", I said I am looking at your license and I need you to sign that paper. Again he scribbled something and threw the pen at me again. By this time I had had enough. I tossed his license and ATM card back to him and he had the nerve to say to the customer service standing there , did you see what she did, the customer service in this place sucks. That CSR had had enough and tol dhim that was enough as he was still yelling as he walked out of the bank.
Now I was not hurt or upset I was P***ED. And when I get mad I cry. I was swearing I was so mad. I am glad there were no other customers int he labby at the time. We have workers in the bank remodleing the upstairs and one of them ( that we know very well, we cash his paychecks every week before this job even started ) said you should have said something to me I would come down. The CSR told him we dont need out construction workers beating up our customers.
I went to the restroom to calm down. As I came back the manager was talking to the others about what happened and asked if I was ok. I still was not. I went in her office to talk to her and she informed me that she will take care of this. She did call and left a message with the guys wife and she knows that he knows what he did and he wont return her call or exept her call. But my boss has said that she has no problem with tellign him to take his accounts out of this bank.
I am sorry, yes I have to be polite and listen the customers and such but this went way beyond what I have to take on the job. In the 3 years I have been there I have NEVER had some one make me feel this way. ( well not since my ex lol ). I can tell you right now I WILL NOT wait on this guy again. If he ever has the guts to walk in that bank again he better hope it is not for a very long time. It will be some time before I am over this. If he had been there another second I would have let him have it. I think I did very well with the situation. But I was ready to explode and tell him right where to go. Rather or not it cost me my job. But my boss was on my side.
OK sorry for the long vamp but I tell ya it was a day from Hell with this guy. And this was about 10 am. I had to work untill 4. He is not the first this week. I had another cusotmer earlier this week , one I can't stand anyway, putting down my boss becasue she smokes. He asked if I smoked ( none of his business ) I said yes. He started calling me disguting. More then once. I spoke to my boss for that one too and she hates him too and has no problem with telling him wear to go. She told me ( we know he will be back ) if he starts in again just to tell him I he can keep his anticts to himslef. If he keeps up then tell him he can take it up with her. And she said even after that if he still going on just to lock my drawer and walk away and go get her.
I am glad I have a boss who will take her employees side. I know there are some who wouldn't.
Again sorry but had to get it all out. It is still bugging me a little. The good thing was Nicholas showed up about 20 mins later with a Mountain Dew for me and to say hi on his way to work. He asked for a kiss so he could go and I told him I needed a hug too. So he wiat till I could get out from behind the line to see him. He is so sweet.