Bm Dresses- Issues

[Shawna Bride]

Every single one of my 5 Bridesmaid dresses have issues. This place we bought them from have been rude, unhelpful, and now all of the dresses are either ridiculously too big or too small. It's so frustrating and upsetting that they are like this. My Mom and Mil called to complain, but the didn't do anything about it.
I'm not sure what kind of action I can take to make them realize that they can't be rude to bridal parties. We are so excited about this wedding and they are ruining our happiness with their blatant negligence.

[WhiskeyGirl]

Have you checked with the BBB (Better Business Bureau) to see if they have any complaints against them similar to this one?? Have you thought about filing a complaint against them?? Shawna I am sooooo sorry that you are having this problem with them!! Are your dresses from a major dress manufacturer?? If they are you could try contacting them and telling them what a horriable job this store is doing representing them and talk with them to consider withdrawing their product from their store and maybe helping you out!!!! But here's one thing I really think YOU should do!! YOU should call the store and YOU should express your disgust with the way they are handling things and they should hear from YOU because you are the bride and they are ruining YOUR day!! (that may make them more accountable because now they have an angry bride on their hands!!) Perhaps if you cannot get any answers from them I would mention that you are thinking of getting a third party involved. ie Lawyer, but don't tell them that, let them come to their own conclusions...maybe you can use scare tactics to get what you need from them!! My DH and I did that when someone was doinking us around on a different thing and lo and behold the witch had a cheque ready to go for us in one day!! :) But deffinately give them a call personally and let them know you are the bride and you are :censored: !!! I wish you the best of luck!!

[StaceyMc]

If it were me, I'd personally go to the shop and speak with the manager. I'd let it be known that you will not stand for your bm's being treated in the manner that they are being treated. I would have a list of issues that your girls have expressed to you and I'd talk it with them.

I'm sure that these people depend on word of mouth, and I'd let them know that if these issues are not dealt with, you will give them very very poor comments to your other "bride to be" friends.

[bnd94]

That sucks Shawna! I think Canadianbride gave some great advice. I totally agree with Stacey too. Go see the manager. I hope everything works out for you.

[Shawna Bride]

That's really great advice. My MiL just spoke to the area director from head office and she is promising to rectify the situation. She was really nice. It sucks that people in retail are so rude. It's young girls who could care less about thier job and have no accountability. They should have more professional staff there.

[WhiskeyGirl]

That's really great advice. My MiL just spoke to the area director from head office and she is promising to rectify the situation. She was really nice. It sucks that people in retail are so rude. It's young girls who could care less about thier job and have no accountability. They should have more professional staff there.

I hear ya!! When we were picking out tuxes we went to one store where the girl continuosly told us she hates weddings and all that. Let me tell you, we didn't get out tuxes there!! I don't understand why those kind of people get into the business!!

[CarlosHoney]

I'm so sorry this happened!! I'm glad that it's being taken care of, though. It stinks when people can' treat you with the respect that you are paying for. Good luck, let us know how it goes.

[CindySue]

That's really great advice. My MiL just spoke to the area director from head office and she is promising to rectify the situation. She was really nice. It sucks that people in retail are so rude. It's young girls who could care less about thier job and have no accountability. They should have more professional staff there.

These girls apply for these jobs thinking they have "awsome dream jobs" and they dont understand how stressful finding the perfect wedding dress can be on EVERYONE involved.

[CarlosHoney]

Not only that, they most likely hire people like that because they work cheap. A person with experience, good customer service skills, and knowelage about the product that they are selling is going to be expected to be paid what they're worth.

[CindySue]

Not only that, they most likely hire people like that because they work cheap. A person with experience, good customer service skills, and knowelage about the product that they are selling is going to be expected to be paid what they're worth.

Good point......
Hoping not to offend anyone.....but a lot of younger people also have problems dealing with irate customers. They have one "bridezilla" get under their skin and they are rude to everyone else, not realizing that THEIR moods help set the whole scene. Its something that comes with time. Ive been in my line of work for 13 years and I still have trouble occassionally.
Ive noticed too that if a bridal shop is trying to get rid of certain dresses, then THOSE dresses are going to be pushed on EVERY bride that walks in the door without regard to what the bride is looking for.

[CarlosHoney]

So true, Cindy. Working at the particular location that I work at, we have a lot of rich people vacationing from Mexico. Some of these people are very rude, and disrespectful to boot. They don't care what time it is, or how long your line is, they want 110% of your attention, and they want it NOW.

Becuase of that, I see someone who looks like a National (that's what they're called) and automatically think "Oh, Jeez, WHY ME?!" Some are nice, and some aren't even from Mexico. I catch myself being stereotypical. I can't stand it.

I work around a lot of different people, and don't think I have predjudices, but they creep up on ya. I know both sides. I walk into certain stores and the help ignore me because I don't look like I'm spending money. So, even when I do have money, I dress like I don't. I can shop in peace and not have to worry about people pestering me.